PRIVACY POLICY
Effective date: 9 September 2026
Last updated: 9 September 2026
Greenstone 3D Printing ("Greenstone", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your personal information.
This Privacy Policy applies to information collected through the Greenstone 3D Printing website, online orders, custom printing enquiries, email, telephone, WhatsApp and other direct interactions with Greenstone.
Greenstone processes personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).
1. WHO WE ARE
Greenstone 3D Printing
Business name: Greenstone 3D Printing
Email: info@greenstone.com
Telephone / WhatsApp: +27 60 991 7169
Website: greenstone3d.com
Business address: Oudtshoorn, South Africa
For privacy-related questions or requests, please contact:
Information Officer / Privacy Contact
Name: Julian Jacobs
Email: julianjacobs2@icloud.com
Telephone: +27 60 991 7169
Greenstone is responsible for determining how and why personal information is processed for the purposes of its business.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
Depending on how you interact with Greenstone, we may collect some or all of the following information:
Contact information
This may include:
• Name and surname
• Email address
• Telephone number
• WhatsApp number
• Business name, where applicable
Order information
When you place an order, we may collect:
• Products ordered
• Quantity
• Order details
• Billing information
• Delivery address
• Collection information
• Order history
• Communications relating to your order
Custom printing information
When you request a custom 3D printing service, we may collect:
• Your name and contact details
• Details of the item you would like printed
• Measurements and specifications
• Images, drawings or photographs supplied by you
• 3D model files and other digital files
• Material and colour requirements
• Quantity required
• Other information necessary to prepare your quotation or complete your order
Payment information
Where you purchase products online, payment may be processed through a third-party payment service.
Greenstone does not intentionally store complete payment card details such as your full card number, CVV or PIN on its own systems.
Payment information is handled through the applicable payment provider according to that provider's security and privacy practices.
Technical information
When you use our website, certain technical information may be collected automatically, depending on the website services and analytics tools being used.
This may include:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visits
• General website usage information
• Information collected through cookies or similar technologies
3. HOW DO WE COLLECT YOUR INFORMATION?
We may collect personal information when you:
• Visit our website
• Create or submit an online order
• Complete our custom printing enquiry form
• Request a quotation
• Contact us by email
• Contact us by telephone or WhatsApp
• Purchase an ELEGOO printer, filament or other product
• Request assistance with a product
• Communicate with us about an existing order
• Subscribe to marketing communications, where offered
• Interact with our website or social media pages
We may also receive limited information from service providers involved in processing your order, such as payment providers and delivery companies.
4. WHY DO WE COLLECT YOUR INFORMATION?
We collect and process personal information for legitimate business purposes, including:
• Processing and fulfilling orders
• Preparing quotations
• Responding to enquiries
• Producing custom 3D printed products
• Communicating with customers
• Arranging delivery or collection
• Processing payments
• Providing customer support
• Assisting with product warranties or returns
• Maintaining business and financial records
• Improving our products and services
• Preventing fraud or misuse
• Meeting legal and regulatory obligations
• Resolving complaints or disputes
• Sending marketing communications where permitted and where appropriate consent or another lawful basis exists
We will not collect personal information for purposes that are unrelated to the reason it was originally obtained unless permitted by law.
5. CUSTOM 3D PRINTING FILES AND DESIGNS
When you submit a 3D model, drawing, photograph or other file for custom printing, the file may contain information belonging to you or another person.
Greenstone will use such files only as reasonably necessary to:
• Assess your printing requirements
• Prepare a quotation
• Prepare the model for printing
• Manufacture the requested product
• Communicate with you about the order
• Resolve problems relating to the order
You are responsible for ensuring that you have the necessary rights or permission to provide a design to Greenstone for reproduction.
Greenstone will not knowingly use a customer's confidential design for unrelated commercial purposes without permission.
6. HOW WE USE YOUR INFORMATION FOR ORDERS
We use information supplied during an order to:
• Confirm your order
• Process payment
• Prepare and package your goods
• Arrange delivery
• Contact you about your order
• Provide invoices or other required documentation
• Deal with returns, defects or warranty matters
We may need to provide limited information to third-party service providers where this is necessary to complete the transaction.
For example, a courier may require your name, telephone number and delivery address.
7. THIRD-PARTY SERVICE PROVIDERS
Greenstone may use trusted third-party service providers to operate parts of the business.
These may include:
• Website hosting providers
• Online payment providers
• Courier and delivery companies
• Email providers
• Cloud storage providers
• Website analytics providers
• Accounting or bookkeeping services
• Customer communication platforms
Where personal information is provided to a service provider, Greenstone will take reasonable steps to ensure that the information is handled appropriately and securely.
Third-party providers may have their own privacy policies and terms, which may also apply to information they process.
8. INTERNATIONAL TRANSFERS
Some third-party services used by Greenstone may store or process information outside South Africa.
Where personal information is transferred outside South Africa, Greenstone will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate protections are in place.
This may include the use of established service providers whose processing arrangements provide an appropriate level of protection.
9. COOKIES
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help a website remember information about your visit and understand how the website is being used.
Cookies may be used for purposes such as:
• Website functionality
• Remembering preferences
• Security
• Understanding website traffic
• Improving the website
• Analytics and performance
The specific cookies used will depend on the services and features enabled on the Greenstone website.
Where required, appropriate consent mechanisms will be provided.
You may also be able to control or disable cookies through your browser settings. Doing so may affect certain website functions.
10. MARKETING COMMUNICATIONS
Greenstone may occasionally send customers information about products, services, promotions or other business-related communications.
Where required by law, we will obtain appropriate consent before sending direct marketing communications.
You may request that we stop sending marketing communications to you.
You can do this by contacting us using the details provided in this Privacy Policy or by using the unsubscribe option provided in an electronic marketing communication, where available.
We will not sell your personal information to third parties for their own direct marketing purposes.
11. HOW DO WE PROTECT YOUR INFORMATION?
Greenstone takes reasonable technical and organisational measures to protect personal information against:
• Loss
• Theft
• Unauthorised access
• Unauthorised disclosure
• Unauthorised alteration
• Accidental destruction
• Unlawful processing
Access to customer information will be limited to people and service providers who reasonably need the information to perform their functions.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. HOW LONG DO WE KEEP YOUR INFORMATION?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or for as long as required by applicable law.
For example, certain customer and transaction records may need to be retained for accounting, tax, legal, warranty or other legitimate business purposes.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
13. YOUR RIGHTS UNDER POPIA
Subject to applicable law, you have rights relating to your personal information.
These may include the right to:
• Ask whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally appropriate
• Object to certain processing of your personal information
• Withdraw consent where processing is based on consent
• Object to direct marketing communications
• Lodge a complaint concerning the processing of your personal information
POPIA provides data subjects with rights relating to access, correction and deletion of personal information, subject to the circumstances and limitations set out in the Act.
14. REQUESTING ACCESS TO YOUR INFORMATION
If you would like to know what personal information Greenstone holds about you, you may contact our Information Officer using the contact details below.
We may require sufficient information to verify your identity before processing an access request.
We will deal with requests in accordance with applicable legal requirements.
15. CORRECTING YOUR INFORMATION
If you believe that information Greenstone holds about you is incorrect, incomplete or outdated, please contact us.
We will take reasonable steps to correct or update the information where appropriate.
16. DELETING YOUR INFORMATION
You may request that Greenstone delete personal information that is no longer required or that we are not legally required to retain.
However, we may be required to retain certain information for legitimate business, accounting, tax, legal, warranty, dispute-resolution or other lawful purposes.
Deletion requests will therefore be considered in accordance with applicable law.
17. WITHDRAWING CONSENT
Where Greenstone processes your personal information on the basis of your consent, you may withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing that took place before the withdrawal.
In some circumstances, Greenstone may continue processing information where another lawful basis exists or where processing is required by law.
18. CHILDREN'S INFORMATION
Greenstone's website and services are primarily intended for adults and businesses.
We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.
19. INFORMATION SECURITY INCIDENTS
If Greenstone becomes aware of a security compromise involving personal information, we will take reasonable steps to investigate and respond to the incident.
Where required by POPIA, affected data subjects and the Information Regulator will be notified in accordance with applicable legal requirements.
20. SOCIAL MEDIA
Greenstone may operate social media pages or include links to social media platforms on its website.
Interactions with those platforms may be subject to the privacy policies and terms of the relevant social media companies.
Greenstone is not responsible for the privacy practices of third-party social media platforms.
20. SOCIAL MEDIA
Greenstone may operate social media pages or include links to social media platforms on its website.
Interactions with those platforms may be subject to the privacy policies and terms of the relevant social media companies.
Greenstone is not responsible for the privacy practices of third-party social media platforms.
21. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites, including manufacturer or supplier websites.
Once you leave the Greenstone website, the privacy practices of the third-party website will apply.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
22. CHANGES TO THIS PRIVACY POLICY
Greenstone may update this Privacy Policy from time to time to reflect changes in:
• Our business
• Website functionality
• Service providers
• Legal requirements
• Privacy practices
The updated Privacy Policy will be published on this website with the revised effective or updated date.
23. CONTACTING GREENSTONE ABOUT PRIVACY
If you have a question, concern or request relating to your personal information, please contact:
Greenstone 3D Printing
Information Officer / Privacy Contact: Julian Jacobs
Email: info@greenstone3d.com
Telephone / WhatsApp: +27 60 991 7169
Business Address: Oudtshoorn, South Africa
We will make reasonable efforts to respond to privacy-related requests within the timeframes required by applicable law.
24. INFORMATION REGULATOR
If you believe that your personal information has been handled unlawfully and you are unable to resolve the matter directly with Greenstone, you may contact the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200
The Information Regulator provides services for POPIA complaints and security compromises.
25. ACCEPTANCE
By using the Greenstone 3D Printing website, submitting information through our forms or placing an order, you acknowledge that you have had an opportunity to read this Privacy Policy.
Where consent is required for a particular form of processing, Greenstone will obtain that consent in accordance with applicable law.
Greenstone 3D Printing
greenstone3d.com
info@greenstone3d.com
+27 60 991 7169
Effective date: [Insert Date]