Question 1

What is Greenstone 3D Printing?

Accepted Answer

Greenstone 3D Printing is a South African 3D printing business specialising in quality custom 3D printing and ELEGOO 3D printing products.We supply ELEGOO 3D printers, filament and selected accessories, while also producing custom 3D printed products for individuals, businesses, designers, engineers and hobbyists.

Question 2

What makes Greenstone different?

Accepted Answer

We don't simply sell 3D printing equipment and send you on your way.Greenstone uses ELEGOO equipment and ELEGOO filament for our own 3D printing work. This means we work with the products we sell and have practical experience with the printing process, materials and equipment.

Question 3

Are you an ELEGOO agent?

Accepted Answer

Yes. Greenstone 3D Printing supplies ELEGOO products, including 3D printers and filament.Contact us for current models, availability and pricing.

Question 4

Do you sell ELEGOO filament?

Accepted Answer

Yes. We supply ELEGOO filament in a range of materials and colours, subject to availability.If you are unsure which filament is suitable for your project, we can help you choose.

Question 5

Do you use ELEGOO filament for your own prints?

Accepted Answer

Yes. Greenstone uses ELEGOO filament for its 3D printing services.The material selected for a particular print will depend on the purpose of the item, required strength, flexibility, heat resistance, appearance and other requirements.

Question 6

What can Greenstone 3D print?

Accepted Answer

We can produce a wide range of custom items, including prototypes, replacement parts, brackets, housings, organisers, models, components, tools, decorative pieces, customised products and much more.If you have an idea, send it to us. If we can print it, we'll tell you how.

Question 7

Can I supply my own 3D design?

Accepted Answer

Absolutely.You can send us your 3D model for assessment. STL is generally the preferred file format, although other formats may be suitable depending on the project.

Question 8

What if I don't have a 3D model?

Accepted Answer

That's not necessarily a problem.Greenstone may be able to assist with creating or modifying a 3D model, depending on the complexity of the project. Design and modelling work may be quoted separately.

Question 9

Can you print an existing product or replacement part?

Accepted Answer

In many cases, yes.If you have an existing part that needs replacing, send us photographs, measurements or the original 3D file where available.For accurate replacement parts, precise measurements are important.

Question 10

Can you make something completely custom?

Accepted Answer

Yes. Custom printing is one of our main services.We can work from an existing digital model, measurements, drawings or an idea, depending on the complexity of the project.

Question 11

How much does 3D printing cost?

Accepted Answer

There is no single price for a 3D print.Pricing depends on the size of the object, material used, amount of filament, print time, complexity, design work, number of items and any finishing required.Every custom job is assessed and quoted individually.

Question 12

How long does a print take?

Accepted Answer

Printing time depends on the size and complexity of the item, the selected material, quantity and our current production schedule.We will provide an estimated production time when we quote your order.

Question 13

Can I choose the colour?

Accepted Answer

Yes, where the required colour is available.ELEGOO offers a wide range of filament colours and materials. Colour availability can change, so please tell us your preferred colour when requesting a quotation.

Question 14

What types of filament are available?

Accepted Answer

Different applications require different materials.Depending on the project, materials may include PLA, PLA+, PETG, ABS, TPU and other specialised filaments.We will recommend a suitable material based on how the finished item will be used.

Question 15

Can you print strong or functional parts?

Accepted Answer

Yes.3D printing can be used to produce functional components, brackets, housings, tools and replacement parts.However, the strength and suitability of a part depend on the design, material, print orientation, infill, temperature and intended application.

Question 16

Can you print large objects?

Accepted Answer

Yes, within the build capacity of the equipment available to us.If an object is too large to print as one piece, it may sometimes be divided into sections and assembled afterwards.

Question 17

Will my finished print be perfectly smooth?

Accepted Answer

Not necessarily.3D printing builds an object layer by layer. Depending on the design and printing process, you may see layer lines, support marks or other minor surface characteristics.These are normal characteristics of the 3D printing process and do not necessarily indicate a defective print.

Question 18

Can I order more than one of the same item?

Accepted Answer

Yes.We can produce single items as well as small production runs and larger quantities, depending on the project.Larger quantities may qualify for different pricing.

Question 19

Can I buy an ELEGOO 3D printer from Greenstone?

Accepted Answer

Yes.We supply selected ELEGOO 3D printers and related products.If you're new to 3D printing, we can also help you choose a machine based on what you want to make, your experience and your budget.

Question 20

Can Greenstone help me choose the right printer and filament?

Accepted Answer

Yes.Tell us what you want to make and what you need the printer to do.We'll help you understand the options and choose equipment and materials appropriate for your intended use.

Question 21

Do you provide support with ELEGOO products?

Accepted Answer

We can provide practical guidance and assistance relating to products supplied by Greenstone.Where a matter falls under the manufacturer's warranty or technical support process, we will assist with the appropriate process where applicable.

Question 22

Do you offer delivery?

Accepted Answer

Delivery options are available depending on the product, order size and destination.Delivery charges will be confirmed before the order is finalised.

Question 23

Can I collect my order?

Accepted Answer

Yes, where collection is available.Collection arrangements will be confirmed when your order is ready.

Question 24

How do I order a custom print?

Accepted Answer

Simply contact Greenstone with as much information as possible.Ideally, send us:• Your 3D file, if you have one • The required quantity • Preferred material • Preferred colour • Approximate dimensions • What the item will be used for • Any specific requirementsWe'll assess the project and provide a quotation.

Question 25

What if I'm not sure whether my idea can be 3D printed?

Accepted Answer

Ask us.That's what we're here for.Send us your idea, drawing, photograph, measurements or description and we'll let you know whether we think it is practical and what information we would need to quote it.

FAQ

Frequently asked questions