Frequently asked questions

Greenstone 3D Printing is a South African 3D printing business specialising in quality custom 3D printing and 3D printing products.We supply 3D printers, filament and selected accessories, while also producing custom 3D printed products for individuals, businesses, designers, engineers and hobbyists.

We don't simply sell 3D printing equipment and send you on your way.Greenstone uses the same equipment and filament for our own 3D printing work. This means we work with the products we sell and have practical experience with the printing process, materials and equipment.

We can produce a wide range of custom items, including prototypes, replacement parts, brackets, housings, organisers, models, components, tools, decorative pieces, customised products and much more.If you have an idea, send it to us. If we can print it, we'll tell you how.

Absolutely.You can send us your 3D model for assessment. STL is generally the preferred file format, although other formats may be suitable depending on the project.

That's not necessarily a problem.Greenstone may be able to assist with creating or modifying a 3D model, depending on the complexity of the project. Design and modelling work may be quoted separately.

In many cases, yes.If you have an existing part that needs replacing, send us photographs, measurements or the original 3D file where available.For accurate replacement parts, precise measurements are important.

Yes. Custom printing is one of our main services.We can work from an existing digital model, measurements, drawings or an idea, depending on the complexity of the project.

There is no single price for a 3D print.Pricing depends on the size of the object, material used, amount of filament, print time, complexity, design work, number of items and any finishing required.Every custom job is assessed and quoted individually.

Printing time depends on the size and complexity of the item, the selected material, quantity and our current production schedule.We will provide an estimated production time when we quote your order.

Yes, where the required colour is available.ELEGOO offers a wide range of filament colours and materials. Colour availability can change, so please tell us your preferred colour when requesting a quotation.

Different applications require different materials.Depending on the project, materials may include PLA, PLA+, PETG, ABS, TPU and other specialised filaments.We will recommend a suitable material based on how the finished item will be used.

Yes.3D printing can be used to produce functional components, brackets, housings, tools and replacement parts.However, the strength and suitability of a part depend on the design, material, print orientation, infill, temperature and intended application.

Yes, within the build capacity of the equipment available to us.If an object is too large to print as one piece, it may sometimes be divided into sections and assembled afterwards.

Not necessarily.3D printing builds an object layer by layer. Depending on the design and printing process, you may see layer lines, support marks or other minor surface characteristics.These are normal characteristics of the 3D printing process and do not necessarily indicate a defective print.

Yes.We can produce single items as well as small production runs and larger quantities, depending on the project.Larger quantities may qualify for different pricing.

Yes.We supply selected 3D printers and related products.If you're new to 3D printing, we can also help you choose a machine based on what you want to make, your experience and your budget.

Yes.Tell us what you want to make and what you need the printer to do.We'll help you understand the options and choose equipment and materials appropriate for your intended use.

We can provide practical guidance and assistance relating to products supplied by Greenstone.Where a matter falls under the manufacturer's warranty or technical support process, we will assist with the appropriate process where applicable.

Delivery options are available depending on the product, order size and destination.Delivery charges will be confirmed before the order is finalised.

Yes, where collection is available.Collection arrangements will be confirmed when your order is ready.

Simply contact Greenstone with as much information as possible.Ideally, send us:• Your 3D file, if you have one • The required quantity • Preferred material • Preferred colour • Approximate dimensions • What the item will be used for • Any specific requirementsWe'll assess the project and provide a quotation.

Ask us.That's what we're here for.Send us your idea, drawing, photograph, measurements or description and we'll let you know whether we think it is practical and what information we would need to quote it.